TY  - BOOK
AU  - Daetz, Dough
AU  - Barnard, Bill
AU  - Norman, Rick
TI  - Customer integration: the quality function deployment (QFD) leader's guide for  decision making
SN  - 0471132772
U1  - 658.3 DAE 
CY  - Singapore
PB  - John Wiley & Sons, Inc.
KW  -  
N1  - Includes index
ER  -